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Lucky10 Casino’s gaming suite gets its impressive range from a carefully curated selection of over 58 software providers, each bringing its speciality to the virtual casino floor. The most popular game providers at Lucky10 Casino are Pragmatic Play, Relax Gaming, and Evolution. Finally, you can email for assistance from a knowledgeable customer agent.
And should some of those promotions/cashbacks be needed, follow those messages brought by the support service. The brand is owned by Glitnor Marketing Ltd and is licensed by such regulators as the “Swedish Gambling Commission” (Swedish Spelinspektionen), Malta Gaming Authority (MGA), UK Gambling Commission and Curacao. The website also operates in other six languages aside from English, Japanese, Finnish, Swedish, German, and Norwegian, including advanced sportsbooks besides casino gaming.
Player claims that payment has been delayed.
The players can play their games whenever they want, choosing a convenient place to have a session. The content, however, is easily reached without the need to download any special applications. Pretty impressed the withdrawals are fast and they have a nice selection of games. Browse all bonuses offered by Lucky10 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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The popular options included Sugar Rush, Majestic King, and Cash Truck 2. Be it free spins, hot promotions or more – everything players love best about online casino, in one place, every single day. Be it free spins, hot promotions or more – everything players love best about online casino, in one place, every single day. The player from Ontario had been waiting for a withdrawal of $2300 for four days and was concerned about the delay in receiving the funds. The Complaints Team acknowledged the player’s concern but explained that withdrawal processing could take several days, often due to KYC verification or high volumes of requests. The team advised patience and cooperation with the casino, extending the response time for the player.
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He had lost €251 since the reopening and had questioned the legality of the casino’s actions. Despite having provided the requested documents and correspondence, the casino had declined a refund, stating that the player had asked for the account to be reopened. We had reached out to the casino for a response, but they had failed to reply within the given timeframe. We were unable to resolve the issue and had suggested that the player file an official complaint with the casino’s licensing authority. Casino did not pay him the winnings for unknown reason, gave back original deposit, and closed player’s account. The casino didn’t react to this complaint and there were no more updates since then.
Player’s winnings were not paid for unknown reason.
Lucky10 Casino launched in 2024 under the ownership of Starscream Limited. It has a licence from the Kahnawake Gaming Commission, a two-page registration process, and thousands of games from reputable game providers. The player from Finland had complained that the casino had reopened his account that had been previously closed due to gambling addiction.
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- You may access the casino’s user reviews in the User reviews section of this page.
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As per our policy, we could not pursue cases classified as ‘cold cases’, where gathering evidence and reconstructing a timeline became highly challenging, if not impossible. The player from Finland claimed that Lucky Casino provided free spins of a lower value than advertised in a promotion. She had participated in a promotion that promised 30x 0.2€ spins but only received 30x 0.1€ spins. The complaint was reviewed, and it was determined that there was no evidence to support the claim that a different bonus should have been provided.
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- The team advised patience and cooperation with the casino, extending the response time for the player.
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